SHIPPING

WHEN WILL BE SHIPPED MY ORDER?

Orders received during office hours ( Monday to Friday from 8.30-16) will be elaborated in the same day and the delivery follows the timing of the relative nation.

Deliveries take place only in business days. In case of bank holiday during week, deliveries will take place in the next working days.

The order date is the precise moment when the order has been done and purchased on the website, differently, the shipping date is when we consign the goods to the courier.

If the order is composed with different products ( ex. Personalised party favours) the preparation will be longer than usual. The customer will be contacted to know relative time for its preparation and shipping.

Customers will be informed by email of any change of order status: confirmed order, accepted payment, preparation time, order shipped and delivered.

SHIPPING:TERMS & CONDITIONS

ITALY: the payment for deliveries to Italy, will be directly done to The Tasty Grape. The appointed courier delivers the goods, follow the relative time of nation (1-2 days).

FOREIGN COUNTRIES: If the shipping address is outside Italy, according to the European Directive 2006/112/CE and the Italian Law 80/2005, we inform that The Tasty Grape doesn’t ship directly or through courier wine and/or other alcoholic beverages.

In case of foreign shipping destination, The Tasty Grape will deliver the goods just to Italy at a courier office, who offers a “picking” service for foreign customers. Purchasing products on The Tasty Grape website , the customer (with a foreign shipping destination) purchases also, at his risk and responsibility, a self-made shipping service with this appointed courier, specialised in foreign shipments. The cost of such shipping is shown, during ordering with indicative aim, but paid directly to the courier.

Once received the product payment, the appointed courier will contact the customer to furnish all the details for the shipping service payment.

The customer will receive two invoices: one of the products purchased on The Tasty Grape and another for the Shipping Service purchased through the appointed courier.

Shown below, customers will find suggest prices of this appointed courier for shipping, listed according to different nations.

Nazione [€ da 0 a 2 kg] [€ da 2 a 5Kg] [€ da 5 a 9kg] [€ da 9kg]
Italia 10,74 11,7 17,96 26,07

Paesi CEE

Austria-Germania-Francia 23 24 29 contact us
Belgio-Lussemburgo-Paesi Bassi-Spagna 29 30 43 contact us
Inghilterra*- Danimarca 29 30 48 contact us
Finlandia- Irlanda-Portogallo-Svezia-Estonia-Lituania- Lettonia-Rep.Ceca- Slovacchia-Ungheria-Romania-Slovenia-Polonia-Grecia 35 37 53 contact us
Malta-Cipro 45 50 65 contact us

EXTRACEE [€ da 0 a 2 kg [€ da 2 a 5Kg] [€ da 5 a 9kg] [€ da 9kg]
Norvegia*-Svizzera/Islanda* 40 50 83 contact us
Usa Wine 50 60 90 contact us
Usa Alcohol free 40 50 80 contact us
Canada* 40 60 95 contact us
Australia*-Hong Kong-Sud Corea- Singapore*-Giappone* 60 85 135 contact us
Israele 70 90 170 contact us
N.Zelanda/Sud Africa* 70 90 160 contact us
Cina* 80 100 180 contact us
Taiwan* 80 100 210 contact us
*For these countries, Customers will pay excise duties upon receipt of the goods, through credit card.

TRACKING NUMBER

The appointed courier will provide to customers the tracking number of the shipping, to track the package in any moment.